Shipping
Deadline and Delivery
Production Time
To garantee maximum reactivity, all the prints are directly done in our workshop in Lyon, France.
The shipping time may change depending of our stock and the quantities ordered.
If the products are in stock :
- Up to 19 pieces : production time 48 working hours - no ready to print
- From 20 to 49 pieces : production time 72 working hours - no ready to print
- From 50 to 99 pieces : production time 4 working days - ready to print sent by e-mail
- 100 pieces and more : production time given when ready to print is sent by e-mail
Please note that for orders with a proof to be validated, the production time is valid if you validate the ready to print before 11am the morning after dispatch.
If the ready to print isn't validated, the dispatch date will be automatically shifted by 24h.
If we don't have the puzzle in stock, it will take about 1 week. We will contact you to let you know.
Don't hesitate to contact us to know the production time of your order.
France Delivery
To guarantee you maximum satisfaction, the Puzzlerie team offers Click & Collect as well as 2 delivery methods.
FREE delivery in France in relay point from 50€ purchase
Click & Collect - Pick up in our workshop in Lyon 9, France - Free
You have the possibility to pick up your order directly in our workshop in Lyon :
36 Factory, 36 Avenue Joannès Masset, 69009 Lyon
Opening Hours
Monday - 9h / 18h
Tuesday - 9h / 18h
Wednesday - 9h / 18h
Thursday - 9h / 18h
Friday - 9h / 17h
Please note that we are not located in the building but in the house on the corner with rue Louis Loucheur.
Chronopost Relay Point - 3€ - Free from 50€ purchase
Delivery to a Chronopost Relay Point costs 3€. It's free from 50€ purchase in our website.
Your order will be available at the Chronopost relay point of your choice within 3 to 5 working days once the order has been shipped.
NOTE: once your order has been delivered, you have 5 days to collect it before it is returned to us.
Reshipment in relay point will incur reshipment, handling and packaging charges corresponding to 4€ incl. VAT.
Chronopost Express - 8€
Delivery by Chronopost Express costs 8€.
You will receive your order at home within 24 to 48 working hours once the order has been shipped.
Please note, you must be present at your home to receive the order.
Reshipment in express will incur reshipment, handling and packaging charges corresponding to 9€ incl. VAT.
International Delivery
We deliver anywhere in the world. Rates, delivery times and carriers vary according to your continent and country.
Please contact us if you would like more information about delivery to your country.
Delivery in Europe
European Union
The countries of the European Union are divided into 5 zones. For the first 3 zones, two delivery methods are available and delivery charges are fixed.
- Chronopost Europe Relay Point : delivery to a relay point within 4 to 5 days once the order has been dispatched.
- Chronopost Europe : home delivery within 3 to 5 working days once the order has been dispatched.
For the last two zones, only Chronopost Europe with home delivery is available. Prices vary according to the weight of the parcel.
Contact us for more informations.
Area
Country
Relay Point Price
Home Delivery Price
EU Area 1
Belgium, Germany, Luxembourg, Netherlands, Spain, Portugal, Italy, Austria
4€
8€
EU Area 2
Ireland, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Denmark
8€
12€
EU Area 3
Sweden, Finland, Estonia, Latvia, Lithuania
12€
15€
EU Area 4
Greece, Bulgaria, Romania
-
from 15€
EU Area 5
Cyprus, Malta, Croatia
-
from 30€
Non-EU Europe
European countries outside the European Union benefit from Chronopost Express International delivery.
This involves home delivery within 3 to 6 working days once the order has been dispatched.
The price is 40€ for a package up to 500g, then the price increases according to the weight of the parcel.
Contact us for more informations.
Switzerland and United Kingdom
Switzerland and the United Kingdom benefit from TNT Express International delivery.
This means home delivery within 3 to 6 working days once the order has been dispatched.
The price is 40€ for a package up to 1kg, then the price increases according to the weight of the parcel.
Contact us for more informations.
Delivery outside Europe
We deliver to all continents via Chronopost Express International. This means home delivery within 3 to 6 working days once the order has been dispatched.
The price will depend on the continent and the weight of the package. Contact us for more informations.
Continent
Price from 0 to 500g
Price from 500g to 1kg
Price from 1kg to 2kg
Price from 2kg to 3kg
more than 3 kg
North America
40€
50€
60€
70€
Contact-us
Central America
65€
75€
95€
110€
Contact-us
South America
65€
75€
95€
110€
Contact-us
Oceania
65€
75€
95€
110€
Contact-us
Asia
50€
60€
65€
80€
Contact-us
Africa
50€
60€
70€
80€
Contact-us
Returns
Non-personalised products
If you order blank or non-personalised product(s), you may return your order within fourteen (14) days. This period runs from the date of delivery of the order to the address you have indicated. If you are absent at the time of delivery, the period runs from the date of first presentation by the driver.
You must make your return request to Customer Services before returning the order. The return request must be made by e-mail to: contact@36factory.com. Without a request in advance, we reserve the right to refuse the return and therefore the refund.
The product(s) must be returned in perfect condition. In the event of deterioration, we reserve the right to refuse the return. You are responsible for the cost of the return.
Customised products
As indicated in our General Conditions of Sale, the right of withdrawal does not apply to contracts for the delivery of clearly personalised goods (article L. 121-28 of the French Consumer Code). It is therefore not possible to return your order to us if it concerns personalised product(s).